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Frequently Asked Questions

View our most frequently asked questions or feel free to give us a call at 866-373-9131.

Cabinetry

Yes. There are two ways to purchase Home Decorators Collection cabinetry. Online at hdckitchens.com or make an appointment with an in-store Kitchen Design Expert. (Note: not all store locations have a Kitchen Design Centers. Check your store for availablity.)

Our premium, All-Plywood construction is durable and hard wearing, ships in 7-10 business days and includes free upgraded features such as soft close doors and drawers. Our Limited Lifetime Warranty gives you peace of mind while our exceptional customer service team is there to help you through the process. Click here to learn more.
In addition to the rigorous quality standards required by Home Decorators, you can buy with confidence knowing that we have the same commitment to customer satisfaction that you expect from The Home Depot. In addition, The Home Depot respects your privacy and guarantees that all website transactions are safe and secure.

Home Decorators door samples are available for your use to compare stain color and door construction details. Click on the Home Decorators Door Sample link for quick order placement.

Semi-custom cabinets are typically built according to standard sizes, styles, and finishes like prefabricated cabinets, but offer more options for customization. Semi-custom cabinets are a popular choice for homeowners who want durable, beautiful cabinets without the high costs associated with custom cabinets.

No. All cabinetry features a laminated exterior finish that matches the face frame. You can choose to have matching end panels which are built like a door.

Each cabinet, no matter what size, is designed to safely hold 600 pounds of contents.

In addition to the dovetail drawer joints, which are incredibly strong and an established industry method, all cabinet drawers and rollout trays feature a thick MDF floor, which is captured in a groove on all four sides. This ensures that the drawers will not fail and together with the concealed under-mount runner system, each drawer is rated for up to 90 lb.

Yes, soft close doors and drawers are standard in all of our cabinetry programs, except for our E Z Reach Corner Cabinet.

All standard Base, Wall cabinets 24" or higher, and Tall cabinets include 3/4" thick plywood adjustable shelves. See our Specification Guide for more details.

All cabinets feature a sanitary, wipe-clean natural maple laminated interior finish. There is no need for shelf paper or shelf liner material.

We strongly recommend that you order sample doors, to evaluate the finish prior to placing your order. Not only do samples allow you to view our colors and finishes in your home, under your lighting and next door your wall colors, flooring and hardware, but wood stains and paint colors represented on this website will vary based on your monitor or device and the color, brightness and contrast settings. Our door samples are only $5 each, and ship next day, so you don't have to wait to make big decisions for your remodel.

Additional information can be found by referencing our semi-custom and metropolitan specification guides.

  1. Painted Doors: 3/4" thick x 3" wide MDF* Shaker framed doors with 5/8" thick solid MDF* centre panels - 3/4" thick x 3" wide MDF* Shaker framed drawer fronts with 5/8" thick solid MDF* recessed centre panels.
  2. Thermo-foil Doors: 3/4" thick x 3" vinyl clad MDF* recessed panel doors with flat melamine back - 3/4" thick x 3" vinyl clad MDF* recessed panel drawer fronts with flat melamine back.
  3. Stained Door: 3/4" thick x 3" wide solid maple Shaker mortise and tenon framed doors with 5/8" thick veneer over MDF* recessed centre panels - 3/4" thick x 3" wide solid maple Shaker mortise and tenon framed drawer fronts with 5/8" thick veneer over MDF* recessed centre panels.
  4. Metropolitan High Gloss Door: 3/4" thick melamine faced MDF* with scratch resistant high gloss lacquer finish. 2x as scratch resistant as thermofoil (PVC/PET). 6x more scratch resistant than acrylic.

* For more information on MDF, see question "What is MDF and what are the advantages of using it?"

MDF (Medium Density Fiberboard) is an engineered wood product, manufactured by compressing softwood or hardwood fibres with wax and resin under high pressure and temperature. It is denser compared to particleboard and plywood and is used in both commercial and residential construction.

  1. MDF doesn't contract due to temperature fluctuations like natural wood. The swelling that occurs in MDF due to exposure to moisture is also minimal. It is a dimensionally stable wood product.
  2. Medium Density Fiberboard lacks grain, and it is easy to drill and cut without risking damage.
  3. It has a smooth surface without kinks and knots.
  4. MDF holds better to hinges and screws thanks to its high density.
  5. It is environmentally friendly since it is manufactured from recycled wood products.

Design & Planning

You have three options available to you.

  1. You can email your design to the Home Decorators design center, and we will review for function and offer suggestions for your consideration. Once decided, we will provide quotes for your selected door style.
  2. You can also proceed directly to the shopping cart and enter all items from your design to complete order and receive pricing.
  3. The third option is to make an appointment with your local Home Depot instore Kitchen Design Expert to review your plans.

If you're looking for design assistance, please click here to learn more about our Free Design Service.

Not to worry, simply download the How to Measure Guide and follow the simple step-by-step measuring instructions. Once completed, email them to the Home Decorators Online Cabinetry design center and let our design professionals take it from there. Your personal Designer will then contact you within 2 business days. You can also make an appointment with your local Home Depot instore Kitchen Design Expert to get started.

Click here for our Free Design Service.

Upon receipt of your measurements, one of our professional kitchen design experts will contact you within 2 business days to review the project details and wish list items with you!
Should you want to order door samples, you may do so here.

Measuring accuracy is essential and our How to Measure Guide has checkpoints so you can double check your accuracy. Your personal design advisor will also review for accuracy and will contact you if there are any irregularities. You can also take advantage of The Home Depot measuring and installation services by calling 1-877-979-6683.

We offer an easy to use tool that will provide you with an estimated cost for your All-Plywood cabinetry. Click here for our Free Kitchen Estimator Tool.

Should you have any questions, you can reach our Design Center here.

To initiate the design, we need the overall size of each appliance. There is no such thing as "standard" appliances, and refrigerators especially are getting bigger all the time. Due to this, we prefer that appliance models be provided before the cabinet order is finzalized to ensure everything will fit and proper clearances are observed.

Linear foot pricing is simply the standard 10x10 kitchen pricing divided by 20 lineal feet.

Contact the Design Center with any questions here.

The Home Decorators “All Plywood Advantage” ensures the strength required to support any countertop material that you may select, and no additional reinforcing is required.

We STRONGLY recommend against removing your old cabinetry. Delays as the result of weather, strikes, accidents, etc. may occur and you do not want to be without the use of your kitchen any longer than possible.

For installation, you can always count on HOME SERVICES from The Home Depot by simply calling 1-877-979-6683.

For more guidance on installing the cabinets yourself, our handy Installation Guide is a useful tool for cabinet installation.

Ordering

If you have started to build your cart and realize you need more time to finish, you have the option to save your cart. When viewing your cart, click the “Save Your Cart” link located above your first shopping cart item in the View Quote screen. Once you click on the Save This Cart link, you will be prompted to enter your email address and a name for your project. After entering this information, click the “Save” button. Your cart will be saved for later retrieval.

To retrieve your saved cart, click on the Retrieve Quote link located under Resources in the bottom-left side of any page or in the View Quote screen, click on “Retrieve A Quote” link located above your first shopping cart item. You will be prompted to enter your email address. After entering your email, you will have access to all of your saved carts. Click on the “Retrieve” button to the left of your desired cart to populate your shopping cart with the products you’ve saved. If you have forgotten the email address you used for your saved quotes, please call 1-866-373-9131 (9am-6pm Monday through Saturday EST) for assistance.

To clear all of the items in your cart, click on the shopping cart icon located in the top-right side of menu and click on the Cart Details button. Once at the View Cart screen, click on the “Clear This Quote” link located above your first shopping cart item to remove all carts.

Your credit card will not be charged until credit authorization is received by The Home Depot.

Absolutely! Enjoy your new kitchen or bath now with no payments, no interest for an extended period of time. Click here for details.

Once the order has been submitted you should receive an order confirmation within 24-48 hours.

We’re here to help! Simply email CustomerService@HDCKitchens.com or phone 1-866-373-9131, and a Customer Service Representative will answer any questions you may have regarding your order. Our hours of operation are Monday - Friday, 9am to 5pm EST.

In the event a return is needed, you may return an item, or your entire order, within 30 days of receiving if you pay for the return freight plus 30% restocking fee. To be eligible for a return, no items may have been installed or modified. To request a return, you must contact Customer Service within 30 days for approval: Call toll-free 1-866-373-9131, or email your return request to CustomerService@HDCKitchens.com. All returned items must be packaged as they were received. Upon receipt of the products at our facility, we will promptly inspect the items and arrange for a refund of the cost of the items returned in saleable condition, less a restocking fee of 30%, less the cost of return freight.
EXCEPTIONS: All sales conducted thru the Vanity Configurator design tool are final due to the custom production of the counter top, sink and cabinets.

Assembled Semi-Custom cabinetry is backed by a Limited Lifetime Warranty. ClickHERE to view warranty document.

Information that you supply is only used by Home Decorators Online Cabinetry and The Home Depot to process your order. Third party sharing of information is prohibited. For our full privacy statement, click here.

Delivery

Your cabinetry will be delivered to your homes curbside address. This is your opportunity to check your delivery against the bill of lading and to inspect product for any visible damage. You are responsible for moving the product inside your home.

While Home Decorator's Collection only ships within the continental 48 states, you can have the order shipped to a freight forwarder, which would then be responsible for arranging delivery to the final destination.

Your items will be shipped from Barrow, FL. Depending on your location, transit time will typically take anywhere from 2-14 business days. If shipping to a residential address, the local delivery agent will call you to schedule a delivery appointment.

Please see our Transit Map for more information.

We pride ourselves on having one of the fastest lead times in the industry, with our Assembled Semi-Custom cabinet orders being built and shipped in 7-10 days. If you need afaster turnaround our 2-Day Express program ships in just 2 business days.

Although infrequent, damage or shortages may occur. To correctly identify and/or document any issues with your order, please open and inspect the entire shipment, and provide a detailed list of damages with the below information.

  • Provide order number or PO number
  • Provide the item number
  • Quantity
  • Description of issue and location
  • Provide photos of the issue if applicable

Then immediately contact Customer Service by phone 1-866-373-9131 or email CustomerService@HDCKitchens.com, and a representative will assist you in resolving any issues.