Taylor was great and helped me with my shipping issue!

Loved this service. If you can write down a few numbers with the aid of a tape measure, this is 1,000x easier than trying to schedule a time at a store to talk to someone! Jonathan took my design and whipped it into an accurate 3D design that let us visualize what we wanted easily. He was quick to make a number of changes we asked and suggested a few things we'd have forgotten without him. Thanks!

Customer needed fillers and toe kick and one cabinet in a rush. His entire project had been held up by a badly done order. Taylor (and Home Decorator's) was incredibly helpful, and they managed to set up shipment for his pieces tomorrow! Thank you guys for understanding the rush, and for taking care of this customer!

Amy did a fantasic job helping me get a replacement piece ordered for my kitchen. Very professional and kind. The world needs more Amys' out here. Thank you Amy.

We had received our cabinets and fell in love with them immediately. Upon opening we realized one was damaged in transit (I'm Guessing). I contacted Home Depot and instead of going through the Warranty Dept. they created a new PO which was technically not the best route for us. Shipping was going to take much longer than we had planned for. My wife and I are building our dream home ourselves and we have countertops waiting to finish our build so we can move in. Heart broken and upset I remembered that Home Decorators Collection had sent me a VIP Card that would get me customer service on the spot. I contacted Home Decorators Collection's Customer Service and spoke with Taylor about our issue. When I thought all hope was lost for us, she took the time to hear me out and said she could help right away. After a brief hold she came back on the line with the best news ever. She said our cabinets were going to be rushed out to us and we should receive them in about a week or so. I am in the construction industry and it is very rare to find a company that cares for their customers as much as Home Decorators Collection. This has been an amazing save for our move in timeline and for our mental sanity. I cannot thank Taylor enough for her great personality on the phone which helped me relax and also for her amazing customer service. I will definitely be using HDC for all future cabinet purchases. Thank you soooooo Much.

We are very satisfied with the quality of our cabinets. The color option was just what we were looking for. The service from the design team was excellent. And when we had some damages from shipping, the customer service team members Cynthia and Gloria were so helpful and responsive. All in all we are very satisfied with cabinets and very impressed with the team and the service they provided.

Bobby was super helpful in getting me the sample doors I needed

Gloria in customer service was very helpful! She deserves 10 stars

Jonathan S was great!

#HD00313504 After my husband and I successfully retired from our 50+ years in a family business, I am extremely satisified with the customer service I received from Amy Lynn and the Home Decorators Cabinetry company! In todays world we dont find people willing to go the xtra mile to make you feel appreciated, but I found it today with Amy Lynn. Judy La Bella

Edi was unbelievable in helping us design and decide on what cabinets we wanted. She was very patient with the back & forth when changes were being made. I would highly recommend her on any job!

I had questions about ordering for my customer, and Eric assisted me by finding the correct cabinets and part, and creating a quote for my customer. He made the process seamless and efficient. He provided excellent customer service.

We worked with Edrien (Edi) on creating a design for our kitchen renovation. It was easy to take measurements of our kitchen and send them over for a design rather than someone come to the house. Communicating with Edi on our needs for the kitchen was great and look forward to seeing the product when it comes in. We have not received the order so cannot comment on the quality or how the final kitchen turned out.

Eric did a great job working with me to design a wet bar for my basement. The process was very easy. With a few measurements, and explanation of what I was looking for, he was able to develop a layout that worked perfectly for the space. The detailed package showing all of the measurements, and cabinet part numbers, was greatly appreciated. We also liked the convenience of having a pre-populated shopping cart with everything needed for the design. That helped us avoid missing parts when placing the order.

Chavel with customer service was very helpful in getting the information on my cabinet shipment for me. She was able to give me exact dates of arrival and when I should expect a call to have them delivered to the house. When you are trying to coordinate different subcontractors, it is great to be able to give them specific dates. Thanks again for all of your help!

Thank you Gloria for helping me get a replacement door

I would like to thank Cynthia and Gloria in customer service for helping us get the customer taken care of after multiple hiccups! We recommend all of our customers to you guys! Keep up the good work and great customer service. Wish I could give you 1,000 stars.

SPOKE TO CHAVELL THIS MORNING AND SHE HELPED ME GET A NEW DOOR HINGES AND TOUCH UP KIT ORDERED FOR AN EXISTING CUSTOMER. SHE WAS VERY PLEASENT AND HELPFUL.

I find it very difficult to navigate the online system you have. The webpage should have it organized like (base, wall, tall, vanity) and then break into subcategories like "drawer bases, sink bases, pullout bases" etc. Base cabinets are 24" deep, it doesn't need to be specified. It is a scrolling nightmare looking for cabinets and it's way faster to get pricing through 20-20. Compare yourself to how the Hampton bay catalogues are setup and it's night and day convenience factor. Online customers WILL be frustrated using this, considering I'm a kitchen designer and I'm struggling with this too. Besides all this, your associate Bobby was very quick to call me after an order and ask me if I needed any door samples and catalogues for our showroom. I was very happy as these are hard to sell without any physical color options. I don't know anything about Weatherstrong cabinets but I'm excited to learn about more options for my customers - not necessarily for "outdoor" use, but to have on a 3-season porch or in a pool-house.

I called in to get information on shipping and Gloria in customer service was great!

I was unable to order missing fillers through your website due to the fact that it requires pictures, which I did not have since the fillers were never received. AmyLynn promptly replied to my email request to place the order for my customer, and emailed me to let me know.

I am grateful to the responsiveness and help of Amy Lynn Waldee. In fact, I am impressed with your whole customer service team, who has made me feel that you stand by your products and do things right by the customers. I understand that during the trying time of labor shortage and supply chain bottlenecks, the quality of your products might fluctuate a little. I am assured by your customer service team that if there is a problem, you will fix it quickly. Thank you (Amy Lynn and Brenda, especially) very much! -- Jenny from Gainesville, FL.

Eric was incredibly helpful as I put together a full-wall cabinet project for a living room. He provided excellent customer service and design expertise whenever I asked for it and was always prompt and attentive when I called or emailed with questions. I wish all the cabinet suppliers and designers could deliver the same service. Much appreciated.

Since the cabinets have not yet arrived, this is a review of the buying experience only. My contractor and I were lucky to connect with Holly, who was a model of patience and helpfulness. She had answers for all our questions and lots of suggestions. We found her very easy to work with and appreciated her help. Give her a raise.

From the very first contact Anabel was fantastic. Her demeanor was always cheerful, she was well informed with the product/procedures, and extremely prompt with replies. I would not hesitate to recommend Home Decorators and Anabel to anyone looking to purchase cabinetry! Sheila W.

Great experience. Jonathan was responsive to changes and provided a great design. As a retired engineer I know it is important to make sure the details are correct.

I purchased three semi-custom bathroom vanities (each contained three cabinets and countertops). They were delivered in great condition and look just fantastic installed. Unfortunately when installing the handles there was an issue with my installer and I needed to get replacement fronts, Brenda immediately took care of the issue and helped me out. I have the new fronts on the way (and will install them myself this time)! Thanks again for the great customer care.

Amy Lynn at Home Decorators took the time to help me track down our order # HS00188301 and get me all of the information I needed for our customer. She was very efficient and friendly and started my day off right. Thanks Amy Lynn!

I am working on creating a layout for one of my customers and Christian has been extremely helpful answering my questions and sending me updated materials, new spec book and doors to show. I have not sold this job yet.

Roxanne at Home Decorator's was very helpful. she answered all of my questions so that I could better inform my prospective customer. She offered to send door samples , brochures and new spec books so that we can show our customers the product---since we do not have a display from Home Decorator's line in our store. Thank you, Roxanne!!!

Amy Lynn at Customer Care helped me to resolve a customer care issue for Export Customer Archilaus Cooper, Order #H0258-252395. She moved the order along to delivery to store so my Export Captain and I can make sure it is in good condition for the customer, who needs it quickly as a replacement. Well done, Amy Lynn!

Roxanna was very helpful with the status update and location of ship out for this order. Great job!

Thank you for being patient with our back and forth on the design

Great experience with Denise- would give 6 stars if I could.

I want to give a huge thank you to Gloria in customer service! Great attitude and helped me a lot with all of my questions.

Truly a pleasure working with Eric, very friendly and understanding, could not have done it without his help, the kind of person you like to do business with, when I'm done with the kitchen I'll be contacting Eric for help with the bathrooms, thanks so much.

AMY LEE WAS VERY GOOD IN HANDLING MY ISSUES PO#22508508 HER KNOWLEDGE AND GREAT PERSONALITY MADE THE EXPERIENCE VERY SIMPLE AND QUICK. I THINK YOU SHOULD BE PLEASED TO HAVE HER WORKING FOR YOU AND HOPE YOU CAN GET OTHER HIGH QUAILTY EMPLOYEES . THANK YOU KEVIN

I sincerely appreciate the follow-up that Denise at your Home Decorators Cabinetry Support Center provides. We seem to be working together as a team!

My first time ordering cabinets and was so grateful for the expertise, patience and kindness of working with Edi. I am excited to see how it all turns out.

Edi was fantastic to work with. She was patient and very responsive throughout the design process. We were able to place the order for our cabinetry last week after two weeks of back and forth. I highly recommend her for kitchen design projects. Now the wait begins on the delivery and finally the install.

Thank you to Anabel from the design center who made sure my wife and I could achieve our vision for our kitchen. Anabel was helpful, stayed online to answer questions and made our design better than before. Thanks Anabel.

Anabel was super patient and helpful in walking me through the order and updating a few items that needed to be changed. She was great to work with!

I became aware of your company when I saw your catalog at my local Home Depot store. I liked the simple but elegant design of cabinets and the promise of shipping in 7-10 business days. The kitchen designer (Diego) told me that your company is new and located in Florida. I decided to try your line of cabinets and also support a new local business. I ordered kitchen cabinets "Tremont Pearl Gray" for a rental house in April 2021. The products were beautiful. My handyman told me that there were some minor issues, which he fixed. Overall, I was very satisfied with your products and the delivery service (the delivery guy was great). I ordered kitchen cabinets "Newport Pacific White" for another rental house in August 2021. The products had some problems that were serious enough for my handyman to tell me. I suspect that your company might have had a labor shortage and had to use some inexperienced hands. I called the customer service; your representative Christian was friendly and understanding. At his instruction, I wrote an email to your customer service and attached photos. Your customer service advocate Brenda has been super responsive, understanding, and helpful. I wish every customer service personnel in every business is like her. By the way, the delivery guy for August cabinets was the same guy who delivered in April. He took extra effort to carry all the cabinets from the front door, through the house, to the back porch. I was grateful to his help and hope that your company will continue to use this delivery company. Overall, even though the quality of the Newport Pacific White cabinets in August is not as stable and good as the Tremont Pearl Gray cabinets in April, I hope the problem is temporary. I am very satisfied with how Brenda has addressed my problem. Thank you! Jenny

Really enjoyed working with Jonathan. He worked hard to put together our kitchen package with multiple revisions until we were sure that that was what we wanted. He was very helpful and gave us good insight.

This message is about the customer service I received from your Bobby, your rep. My first call to HD customer service and I get so lucky with Bobby. He was sweet and funny and extremely helpful. As a Kitchen Designer for Home Depot we deal with all sorts of customers and reps that can ruin the day with their attitudes but thankfully my day got started off right cause I spoke with Bobby!! Thank you Home Dec for hiring him and thank you Bobby for being you!! I need your directly line for another other issues I may have :)

This message is about the customer service I received from Brenda, your rep. I'm sure when you give people the Job Description "Talking customers off the ledge" (metaphorically) isn't written in there and yet that's exactly what Brenda did with me this morning!! I made a mistake and felt horrible about it. "My customer is going to get penalized for my mistake", I stated as I started to cry. Brenda bestowed upon me her words of wisdom and made me feel better instantly. Phil Jackson couldn't have done better!! She went about helping me and helping our customer, all with a smile on her face I'm sure of because you could hear it in her voice. After a few minutes she was all set. With my dignity back and our customer's order safe and sound we parted but the way she helped me will stay with me for quite some time. I thought Home Decorators should know what a gem you have in Brenda!! I cannot thank her enough for what she did for us today and thank you for hiring her so I could have the fortune of meeting her! Brenda, YOU ROCK!! And HD, Brenda needs a raise!! (lol)

I didn't purchase. I was shopping for one of my contractors that is needing 58 kitchens, at this time. Sadly, Ideal met all criteria with the exception of the finish, which is Thermafoil. That, to the buyer, is a deal breaker. Many thanks to Roxanna for her knowledge, time and energy.

We enjoyed working with Jonathan on our kitchen cabinet design. He was very helpful when we had questions and made this process very simple for us. We would highly recommend him. Paul and Kelly Plubell

Anabel went above and beyond our expectations. Beginning with our design, she walked us through each step of the process. She took the time to listen, recommend and adjust our design without hesitation. She calmly provided us with great insight into alternative designs and explained the cabinet compositions which was invaluable during an 'online purchase'. Thank you Anabel and we look forward to sharing our experience with our friends or those who ask! Now, we are looking forward to the delivery of our design and installing our new kitchen.

Jonathan was great to work with and designed a really nice kitchen.

Good customer service and fair prices.

I have not yet received the cabinets, and I look forward to providing a review of them when they are received. However, I'm delighted to review the support that I received from the designer, who was immediately available, prompt, careful, and worked with me to provide a lovely design. I couldn't be happier about the design process and I highly recommend working with Eric.

Eric was very helpful in establishing an initial cabinet design and working with us as we tweaked things a bit. Looking forward to our new kitchen! Thanks.

Service behind the sale has been awesome. We had many delivery issues with our purchase. It was the fault of the delivery service, not Home Decorators. The customer service representatives professionally addressed the issues--including Brenda--to our full satisfaction. For references, this was PO #04512318. The kitchen cabinets were well packaged. Over the threshold delivery was nice. We can not say enough kind words about the product, the quality, the style and customer service. We would definitely recommend!

Great customer service