I recently started a kitchen remodeling project. Neptune Mythic Blue semi custom sounded just like that: mythic. And it was. COVID supply-chain shortages did have an impact on delivery date. But I have to say that HDC team kept me well informed. Finally got everything and installed in place. As we are gearing up for countertop measurements disaster hits: hinges on the corner piece are cracked. And that is where HDC really did great. As soon as I filed the claim got a call from Chavel with support team. She walked me through the process and in less that 24 hours I had my emergency replacement order in place. Do not even have to send the damaged piece back. Replacement suppose to ship in 3 days. Cannot wait to get the it and finish the project. really great experience!

I just recently purchased the Tremont Pearl Gray cabinetry . It is such a nice gray color. Chavel at customer service was so helpful answering all my questions and concerns. I will add before/after photos soon.

After my lower cabinets were installed I was having difficulty getting them adjusted. I reached out to Home Decorators via email and Brenda answered my email quickly and included the adjustment instructions that were easy to understand and I was able to quickly get the drawers aligned and they are wonderful. I love the color and could be more happy. I will definitely refer anyone I know to check out the many options that Home Decorators has to offer. Thank you.

Nicky was an absolute pleasure to work with and addressed my concerns and questions very effectively. I look forward to receiving the cabinets next month.

My kitchen is beautiful, it was totally wrecked before. Jonathan in the Design Center is the absolute best.... better than any NYC showroom, he listened to all my needs and wants and really maximized my space, which really made a difference in my kitchen and will definitely use Jonathan's services as a designer due to his excellent knowledge and expertise.

Went through quite a few redesigns adding features mom wanted, my second set of cabinets and both were great.

Working with the design team was so easy - they were incredibly responsive and made sure to get me the details and design I really wanted- for myself and for other customers. Dan was amazing and helped me throughout the process, even after I received the delivery. I will be working with him again and it will be my pleasure to do so.

Haven't got my cabs yet, but I encountered a unique error (minor) when ordering from Home Depot, and Home Depot's CS could not fix the error, odd but I did understand why. The following day I called HDC, I got right through and to a live person (no automated attendant BS) Chavel and she resolved the problem immediately, no unnecessary 100 question BS. Additionally, there was a conflict in description and again, Chavel clarified and confirmed the correct info. If the cabinets are of the same quality as the CS, Ill be all set!! It is not often you get competent and immediate service from telephone CS.

So far, very pleasant to work with, from Eric in the design department to Enga at the customer service desk. We're anxiously awaiting delivery of our cabinets and will share our before/after photos then. Thank you for the fast and friendly service!

Chavel was very friendly, helpful and understanding. She took care of the damage issue very quickly and in a way that was right for me. I was very happy with the customer service I received today!

Enga was fast and very helpful with my concerns. She assisted me with all of my needs and went above and beyond! Thank you, Enga!

I ordered the beautiful Neptune Mythic Blue cabinets and had anxiously awaited their arrival. Unfortunately, they sustained some damage in route. I contacted customer service and spoke with Chavel, who was able to resolve this in a quick manner. Communication regarding my order has always been excellent. Can't wait to get these installed!

I purchased the cabinets online and all went fairly smooth until the carrier tried to deliver a cabinet that was severely damaged. This was a main cabinet in the build. I contacted Customer Service and was able to speak to Gloria who was amazing. She got a replacement ordered and expedited it to ship as soon as possible. However, it didn't ship on the date promised, Gloria was diligent in her follow up and did a great job helping me resolve the issue.

The Washington Veil Gray kitchen cabinets are a great addition to my kitchen. The service people are also great as if I had a problem they were there to help. As a general contractor, I will continue to purchase more products because of the low prices.

Chavel was great. Answered all my questions.

Our cabinets were damaged when they arrived. Gloria, helped get us what we needed to finish to our project. Thank you Home Decorators.

After receiving the shipment, we found that the trucking company lost one of the packages. HDC customer service was very responsive and even proactive. We got the missing parts without causing any delay to the overall project.

When I began the process to purchase a series of cabinets for a basement bar/kitchenette, I had selected several cabinets based on my design and placed them in the online shopping cart. I needed to make one more measurement before I could finalize my purchase and intended to complete the order the next day. To my surprise and disappointment, when I began the checkout process the next day, I notice that the promotional discount on these particular cabinets had been reduced overnight. I contacted the Design Service and eventually was assisted by Dan. Not only did Dan help with getting the cost back in line with the previous day’s total but he also reviewed my design layout and made some suggestions that would not only make the installation easier but also ensure that I had all the accessories I needed for a successful installation. Dan was extremely professional, courteous, timely and responsive to addressing all my issues. I even received a call from Dan after hours with the final design layout and a link to the online cart with all the required cabinets and accessories so I could finalize my purchase with ease. Overall, a great experience with the Design Service and Dan in particular. Let's hope that the quality and delivery of the cabinets matches the service I received while placing the order, and everything arrives unscathed and in one piece.

I cannot say enough good things about Home Decorators customer service, especially the agent I just spoke to, Taylor. Home Depot originally told me they canceled a special order I placed only to find out it was never completed. Taylor was terrific in understanding the situation and making the necessary changes to cancel the order. Can't thank her enough.

Contacted customer service to check status of order. Margarita was friendly and helpful, providing me with the information I needed to help the customer. Thank you. 

Chavel was very helpful in updating me on my order!

Denise on the Design Team is excellent! She will go above and beyond in order to serve customers and will make sure you have what you need. We hit some roadblocks with ordering through Home Depot but she made sure to fix everything and made it right. We're excited to see the cabinets when they arrive in a few weeks!

I absolutely love my kitchen cabinetry. Thank you Gloria for all the help.

I bought the NashvilleBlended Creme cabinets and they are gorgeous and very good quality for the price. Sturdy. Home Decorators will send you a touchup kit if you need it. If you have a chip in a cabinet the touch up kit lets you fill in the chip before painting that area. Happy camper! 😊

MARGARITA WAS ASTONISHING, GREAT CUSTOMER SERVICE. SHE ANSWERS ALL MY QUESTIONS AND MORE. THANK YOU FOR HAVING SOMEONE LIKE HER HELPING US SELL THIS PRODUCT.

They were Weatherstrong cabinets. The customer loves them. I had a great Rep helping me. Her name is Tina, she sent us samples and an updated spec book. Tina made the ordering process very easy.

I just finished talking with Chavel in Customer Service at Home Decorators Collection (they're building our cabinets) to find out what the timeline is for our two orders. She listened carefully and understood my needs; answering all of my questions quickly and efficiently. Chavel said she would Email me regarding the date our cabinets are picked up by the shipper as well as with a tracking number. It was so great to have a life person pick up the phone instead of getting a voicemail, and absolutely delightful to talk with Chavel, who I can honestly say was the most helpful & pleasant customer service rep that I have ever spoken with! She does a great job representing your company! Thank you, Chavel!

In the beginning we had a few issues tracking our order. With the help from Gloria and Natalie in customer service, they provided us with excellent service.

I gave a 4 star only because several of the items I ordered came damaged but I was pleasantly surprised and so happy with customer service. Chavel contacted me so quickly and continued to follow up with me until she had everything that she needed from me. She was so great to work with and we will be getting the replacements that we need so that we can continue with our home project. I can't wait to share our final images when we finish.

Quality service with quality cabinets! Great combination! Thank you Chavel!

Our most recent order Winchester Vesper in white sink base cabinet. We have ordered from home decorators cabinetry over the years for three of our kitchens, laundry rooms, and bathroom vanities. The Hallmark arctic white has always been what we have selected and have been extremely happy with the product and customer service. We ordered The Winchester vesper as the Hallmark Arctic was no longer available. Great vote of confidence and appreciation to home decorators cabinetry for all that they do. A very Satisfied customer.

I received my cabinet delivery today and upon inspection saw that one of the un-palleted boxes which contained the refrigerator end panels was damaged. I immediately called customer service and customer service agent Chavel handled the situation immediately and professionally.

These are semi custom so maybe not as special as custom but then not the expense of custom cabinets. Cabinet shipping seemed hard on the packaging so there were some damaged pieces but after speaking with the manufacturing we are well pleased at how they handled the issue. Cabinets are going up and look nice.

Purchased my kitchen cabinets from Home Decorators in 2015 and am so happy with the whole experience that I am purchasing my bathroom cabinets from them. Great price, great customer service. Cannot recommend enough.

I had a ton of questions regarding my blue cabinets! Gloria in customer service helped me out tremendously.

Cabinets came in and look great. Some damage but customer service took care of issue and fully replaced the one cabinet and expedited shipping. Everything else was awesome and quick.

Good Morning, We were very happy with the designer that worked with us on several built-in cabinets for our new house. We actually chose three different colors (Deep Onyx, Pacific White, and Pearl Gray), and the built-ins were pretty complex in layout. Most arrived very well packaged and in good shape. The Deep Onyx, however, did not. We expect it was the shipping company, but nonetheless, the damage was substantial. I spoke to Enga this morning in customer service, and she was outstanding. She listened to my concerns, talked through the pictures I sent and asked some good questions to understand our concerns. She worked with her supervisor to provide us with a very satisfactory resolution. I couldn't have asked for more friendly service. Much appreciated.

Nataly was very cordial and helpful. She answered all my questions in a very efficient manner. I can only hope if I need to call customer service in the future it will be Nataly who assists me. Thank you.

Some items came in damaged but they took care of it on the customer service end and is sending replacements..great customer service!!!

Hello, I am a Kitchen Sales Specialist at The Home Depot. The customer service agent Margarita was very helpful and professional when answering questions about a cabinet order. She is a wonderful asset and a pleasure to work with.

I want to give kudos to Gloria and Inga. Both were very good at assisting with clearing up two different problems I had. Gloria assisted with getting me instructions for installing a Lazy Susan insert to a cabinet that was not built when it was shipped to me, and for getting replacement parts which were lost in shipping, due to UPS poorly handling the package, and the package arriving mangled. To be honest, I'm amazed that the Lazy Susan inserts were not damaged from how the packing box looked! Inga assisted me with a refund that was processed properly by your team, but handled incorrectly by Home Depot. She quickly took the initiative and sorted all of the confusion out between you and Home Depot's financial department, without me having to go back and forth between the two companies. I was very impressed with both ladies' professionalism and diligence to resolve my issues. I want to recognize them both for their service and great work! Thank you.

I am a satisfied customer. It was obvious the delivery of the cabinets was logistically professional. I had a few items which required being addressed and I reached out to customer service. Although I got a voicemail, they requested I leave a number and they would call back within 2 hours. Kaylee called back within this time frame and was extremely knowledgable about the product and was able to promptly address my concerns. I had a few conversations with Kaylee (was easy to keep her as my point of contact throughout, helps with continuity) and she was extremely responsive and professional throughout. I believe the product quality for the price point is excellent. The customer service post delivery would be hard to beat. Thank you Kaylee. 

After looking around to find decent semi custom cabinets at a fair price we decided to order through Home Decorators Collection. They promised 7-10 day delivery which I thought was too good to be true but definitely played a part in our decision. On day 7 I called to make sure it shipped or was shipping soon and was told it would be delayed. This wasn’t going to work so Spoke to and received Excellent Customer Service provided by Chavel who expedited the order and provided a smooth process to get things out the door almost the next day!!! The design team was helpful and answered every question I had.

great service

Appreciated Chavel working with us to correct a couple of items.

I am very pleased with the help I received from my online personal designer, Jonathan. I am very happy with the design. Jonathan was helpful and professional. He delivered my kitchen design and 1 revision exactly when he said he would and has been helpful with my questions over telephone. I have received a sample door and am pleased with it. I'm preparing to order the cabinets, so my kitchen is not yet complete. The pricing is great as well. Thank you to Home Decorators and their Team!

Gloria was a huge help today in making sure I got everything I needed. This was my second call to her and she made sure I got the correct item. When the cabinet arrived, there were some obvious blemishes on the drawer face of the cabinet, she sent out a replacement super quick and with no hassle.

Customer service picked up phone promptly, which is a rareity these days. Lead times were the best for all vendors. yay!

From TONY HERNANDEZ, K.B.D. I was required to contact Customer Service to provide information about the right customer's delivery address. Customer Service agent called KAYLEE was really polite, professional and problem solver.

The cabinets are very nice for the price point. Was able to get the features I wanted and the style and look I wanted. There was an issue with mishandling by the freight company, but the customer service was excellent (thank you Enga). The freight company has been replaced and while it was not a perfect experience, it was handled very well by their customer service team. A huge shout out to them for their 1) very short wait time, 2) clear and concise resolution, and 3) consistent, timely, and continual communication through the process. Very rare to encounter that level of customer service these days!

The service was wonderful. Thank you.

Called in early this morning about a kitchen cabinet problem and I got a very nice and quick response to my issue. Thanks very much for the response and well conducted costumer service.

Chavel gave me great custumer service

Margarita was very helpful. She answered my questions and sent out a sample door.

Great cabinets for my new Hobby Room. Love the self closing drawers AND doors!

New construction, nice simple white cabinets for our laundry room.

customer service very good

Taylor answered all my questions with kindness! She was great and I hope to work with her again!

Margarita was a pleasure to work with and answered all of my questions.

Chavel & Margie were very helpful & informative & took the time to research & get me the information I needed for the customer.

Had an issue with some damage to one of the doors on my shipment Chavel did a great job handling the question and correcting my issue. Very efficient and pleasant to work with! Thank you!

Enga was very helpful and easy to talk to. She took care of all my questions within seconds. Definitely a great customer service agent!

I love my beautiful cabinets! We put these in a remodel project and they look fabulous. The cabinets showed up in great condition. The only trouble I had was with some accessories and it was a breeze working with Home Decorators (Chavel and Gloria) getting it resolved. These are just as amazing as the fully custom ones we had built (payed way too much for) in our own home. I would use these again!!

I was very happy with my overall experience. Their customer service was very helpful with my order even though I had issues along the way.

We installed the cabinets our self with no problems. we had to replace a couple of doors and draws from shipping . The customer service team (Tina) was extra helpful in getting us replacements. We like the product itself because it is all wood not particle board. All soft close hinges and easy adjustments. I highly recommend Home Decorators Collection. P.S. prices are the best. Thank you HDC.

Margarita was amazing help to me and my customer and went over and beyond to help me.

Great service! Missing trim shipped in just a few days!! I will use you for cabinets in the future. Thank you!!

I am currently waiting on my new cabinets to be delivered. Great experience working with Home Decorators Collection so far. The design assistance and customer service has been excellent.

Enga was my customer service representative and was wonderful. We had damage from delivery and she took care of replacement and explained the process of disposing of the damaged cabinets. The process of reordering was easy. She was concerned and sympathetic . I appreciated all her help.

Great cabinets! As a General Contractor, we have ordered these cabinets for several projects and we have always been very happy with the quality of these cabinets. We really appreciate that Home Decorators has always been quick to resolve any problems that have come up. We will continue to order these cabinets for all our projects!

We haven't received our vanity cabinet but I called your support line and received great assistance.

We couldn't be happier with our new kitchen, it's transformed our home. Schedule, shipping and packing quality were excellent and we had no issues with damage or workmanship. Made for a straight forward project. Stay tuned, the bathrooms are next. Keep up the great work.

I used a combination of the Newport Pacific White and the Franklin Manganite cabinetry in the kitchen of a newly constructed home. The kitchen turned out perfectly and is stunning! I would use Home Decorators Collection and their design assistance service again.

I remodeled a mid century modern home. We gutted the kitchen and had a completely blank slate. I worked Jonathan at the Design Center. He helped get all the dimensions perfect and made suggestions for the cabinets that really worked using the kitchen in real life. I love how it turned out. My kitchen is gorgeous and really functional. Thanks for a great experience.

I have been working with Brooke on my new kitchen for the past few weeks. Brooke has been very helpful, knowledgeable and patient with all my inquiries and changes. She has been a great pleasure working with and has eased a great deal of stress that comes with remodeling. I would most definitely recommend Brooke!

I haven't received my cabinets yet, but would like to give a five star rating to my design specialist, Brooke. She was knowledgeable and quickly responsive to my questions. Brooke gave me suggestions and advice when asked. She was also prompt in sending paperwork. I am confident that my kitchen layout will serve my family better because of her expertise. I hope your company recognizes your valuable employees. She made the difference for me in the decision to purchase from Home Decorators.

Jessica did great job and I am very happy when she cares so much not only for the perfect product but she cares how I feel. Thanks for everything Jessica.

Jonathan was a great help. He suggested crown molding and lowering the cabinets somewhat so it worked. He reminded me of the cabinet door clearance needed with the full overlay. The staff was ecstatic and essentially were now spoiled.

The cabinets are great for re doing our townhouse to update for re-sale much better than plain stock constructed very well. What I would like to comment the most is the young man that helped us get everything right even over and over phones calls and having to redesign and change things to make everything work and looked great at the same time. His name is Eric he was amazing to work with and was so patience and helpful , kind etc. on every phone call and we had many calls.. I highly recommend him in help with any of your kitchen designs. To his supervisor I want to say something should be done for him , he is a very valued employee and was wonderfully pleasant to work with. More companies need people like this!! Thank you so much Eric!