Cabinets & Cabinet Hardware
Home Decorators Collection
Home Decorators Collection - FAQ
FREE DESIGN HELP 866-373-9131
$20 Door Samples
Free Color Samples
Customize Your Cabinets
10ft x 10ft Kitchen Pricing
How to Measure
The Work Triangle
You’ve got questions? We’ve got answers. Scroll below to view our most frequently asked questions, or feel free to give us a call.
Is Home Decorators cabinetry sold at my local The Home Depot?
No, Home Decorators Online Cabinetry is exclusively available at
What makes this online cabinetry different from other online cabinetry out there?
In addition to the rigorous quality standards required by Home Decorators, you can buy with confidence knowing that this product has the same backing and commitment to customer satisfaction that you have come to expect from The Home Depot. In addition, The Home Depot respects your privacy and guarantees that all website transactions are safe and secure.
How can I get a sample to see if I like the color?
Home Decorators door samples are available for your use to compare stain color and door construction details. Click on the
Home Decorators DOOR SAMPLE
link for quick order placement.
Do I have to assemble the cabinets?
No, your Home Decorators Online Cabinetry ships fully assembled, directly to your home.
Is particleboard used anywhere in the construction of these cabinets?
Cabinetry carrying the Home Decorators name only utilizes solid wood and laminated plywood in the construction of its cabinetry.
Do I need a Finished Panel for the exposed cabinet sides?
Yes. All cabinets are constructed with a light wood grain printed exterior finish. Exposed cabinet sides require a finished end. You can select from three color matched end panel options: Factory installed Finished End Panels, V-Groove End Panels, or Matching End Panels which are built like a door.
What if I scratch my cabinetry during or after installation?
A “NO CHARGE” fill stick, touch-up pen and instructions are included with each order courtesy of Home Decorators Online Cabinetry.
How much "STUFF" can I safely put in the cabinets?
Each cabinet, no matter what size, is designed to safely hold 500 pounds of contents.
My existing cabinet drawers are falling apart, will these drawers fail?
All drawers and roll-out trays are constructed from solid hardwood using furniture dovetail locking joints. The floor is routed into the sides, front, and back and the entire drawer box is supported on hidden under-mount runners that support 75 pounds of load. Drawers carry the same lifetime warranty as the rest of the cabinet components.
Are full overlay doors better than regular ones?
All doors are constructed from the same materials and include 110 degree concealed hinges as standard. The only difference is the amount of the front of the cabinet they cover. Door overlay is strictly a matter of personal preference and price.
My neighbor has cabinet doors that don't "SLAM" shut, do you?
,“Soft Close” options are available for doors and drawers. Refer to the
or consult with a Home Decorators designer for all the details.
My cabinets have fixed shelves and I can't move them, do yours?
All base, wall and tall cabinets have full depth adjustable shelves. Shelf kits are also available in the event that you wish to add additional shelves.
Do I have to use shelf paper or shelf liners?
Cabinetry interior is a sanitary, wipe clean natural maple laminate and shelf paper or shelf liners are not required.
How can I be sure that I like the color before I place my order??
Wood stains and paint colors represented on this website will vary based on your monitor or device and the color, brightness and contrast settings. We strongly recommend that you order a free color sample, or sample door, to evaluate the finish prior to placing your order.
DESIGN & PLANNING FAQ’S
What if I already have a design?
You have two options available to you. Option #1 is to email or fax your design to the Home Decorators design center, and we will review for function and offer suggestions for your consideration. Once decided, we will provide quotes for your selected door style. Option #2 is for you to proceed directly to the shopping cart and enter all items from your design to complete order and receive pricing.
I don’t have a design or my kitchen measurements, how do I get started?
Not to worry, simply download the
How to Measure Guide
and follow the simple step-by-step measuring instructions. Once completed, email or fax to the Home Decorators Online Cabinetry design center and let our design professionals take it from there. Your new design including floor plan, elevations, perspectives and pricing will be emailed to you within 3 business days.
What happens after I send in my measurements?
Upon receipt of your measurements, Home Decorators Online Cabinetry will email you an acknowledgement and the project will be assigned to your own personal design advisor. Any communication from that time forward will be between yourself and your design advisor.
What if my measurements are wrong?
Measuring accuracy is essential and our
How to Measure Guide
has checkpoints so you can double check your accuracy. Your personal design advisor will also review for accuracy and will contact you if there are any irregularities. You can also take advantage of The Home Depot measuring and installation services by calling 1-877-979-6683.
Do I need to know what appliances I’ll be using before you do my design?
You do not need to know the brand of appliances, but you do need to know what size of appliances you will be using.
How does linear foot pricing work?
Linear foot pricing is simply the 10’ x 10’ sample kitchen cabinetry total dollars divided by 20 lineal feet.
Are these cabinets strong enough to support a granite top?
The Home Decorators “All Plywood Advantage” insures the strength required to support any countertop material that you may select, and no additional reinforcing is required.
Can I tear out my old cabinets before my new cabinets arrive?
We STRONGLY recommend against removing your old cabinetry. Delays as the result of weather, strikes, accidents, etc. may occur and you do not want to be without the use of your kitchen any longer than possible.
What if I have problems and cannot install the cabinets myself?
For installation, you can always count on HOME SERVICES from The Home Depot by simply calling 1-877-979-6683.
ORDERING & DELIVERY FAQ’S
How do I save my quote if I run out of time?
If you have started to build a quote and realize you need more time to finish, you have the option to save your quote. When viewing your quote, click the “Save Quote” link located in the lower left-hand area of the
screen. Once you click on the Save Quote link, you will be prompted to enter your email address and a name for your project. After entering this information, click the “Save” button. Your quote will be saved for later retrieval.
How do I retrieve my quote?
To retrieve your saved quote, click on the
link located under
in the left navigation column of the main or home page. Once at the View Quote screen, click on “Retrieve Quote” in the lower left-hand area of the screen. You will be prompted to enter your email address. After entering your email, you will have access to all of your saved quotes. Click on the “Retrieve” button to the left of your desired quote to populate your shopping cart with the products you’ve saved. If you have forgotten the email address you used for your saved quotes, please call 1-866-373-9131 (8am-6pm Monday through Saturday EST) for assistance.
How do I clear my quote?
To clear all of the items in your quote, click on the
link located under
in the left navigation column of the main or home page. Once at the View Quote screen, click on the “Clear Quote” link in the lower left-hand area of your screen to remove all quotes. If you accidentally clear your quotes and want to retrieve them, click your browser’s back button.
Do you ship to AK, HI, PR, or GU?
Home Decorators online cabinetry is shipped to several locations within the continental 48 states. Please enter your zip code to determine if you are within our current service area.
What does curbside delivery mean?
Your cabinetry will be delivered to your homes curbside address. This is your opportunity to check your delivery against the bill of lading and to inspect product for any visible damage. You are responsible for moving the product inside your home.
When will my credit card be charged?
Your credit card will not be charged until credit authorization is received by The Home Depot.
Can I purchase with my Home Depot credit card?
Absolutely! Enjoy your new kitchen or bath now with no payments, no interest for an extended period of time. Click
here for details.
How long does it take to process my order?
Once you have accepted the final design and placed order, The Home Depot will require 3-5 business days for final acceptance and processing.
How long will my shipment take?
Depending on your location, delivery to your home will occur within 2-5 business days of pick-up from factory.
How long after I order my cabinets will they ship?
After we receive your confirmed order, we will build and ship your cabinet order from our factory within 10 days or less. The actual time it takes to deliver your cabinets from our factory to your home depends on your location and could take an additional 2-5 business days.
What if I have a question regarding my order?
We’re here to help! Simply email
or phone 1-866-373-9131, and a Customer Service Representative will answer any questions you may have regarding your order.
What if my order arrives damaged or is missing a piece?
Although infrequent, damage or shortages may occur. Immediately contact Customer Service by phone 1-866-373-9131 or email
, and a representative will assist you in resolving any issues.
What is the return policy?
Every Home Decorators Collection cabinet is custom-built to order just for you. Sorry, returns cannot be accepted on custom built cabinetry.
What is the warranty on Home Decorators Online Cabinetry?
Home Decorators has a limited lifetime warranty that covers your cabinetry, for your lifetime, as long you own your home. Click
to view warranty document.
How is my personal information used?
Information that you supply is only used by Home Decorators Online Cabinetry and The Home Depot to process your order. Third party sharing of information is prohibited.