Home Decorators Collection - FAQ

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FAQ’s
You’ve got questions? We’ve got answers. Scroll below to view our most frequently asked questions, or feel free to give us a call. 866-373-9131.
 
CABINETRY FAQ’S
Is Home Decorators cabinetry sold at my local The Home Depot?
What makes this online cabinetry different from other online cabinetry out there?
How can I get a sample to see if I like the color?
Do I have to assemble the cabinets?
Is particleboard used anywhere in the construction of these cabinets?
Do I need a Finished Panel for the exposed cabinet sides?
What if I scratch my cabinetry during or after installation?
How much "STUFF" can I safely put in the cabinets?
My existing cabinet drawers are falling apart, will these drawers fail?
Are full overlay doors better than regular ones?
My neighbor has cabinet doors that don't "SLAM" shut, do you?
My cabinets have fixed shelves and I can't move them, do yours?
Do I have to use shelf paper or shelf liners?
How can I be sure that I like the color before I place my order??
How are the Thermo-foil doors constructed?
How are the Shaker doors constructed?
How are the miter doors constructed?
How are raised panel doors with applied molding constructed?
 
DESIGN & PLANNING FAQ’S
What if I already have a design?
I don’t have a design or my kitchen measurements, how do I get started?
What happens after I send in my measurements?
What if my measurements are wrong?
Do I need to know what appliances I’ll be using before you do my design?
How does linear foot pricing work?
Are these cabinets strong enough to support a granite top?
Can I tear out my old cabinets before my new cabinets arrive?
What if I have problems and cannot install the cabinets myself?
 
ORDERING & DELIVERY FAQ’S
How do I save my quote if I run out of time?
How do I retrieve my quote?
How do I clear my quote?
Do you ship to AK, HI, PR, or GU?
What does curbside delivery mean?
When will my credit card be charged?
Can I purchase with my Home Depot credit card?
How long does it take to process my order?
How long will my shipment take?
How long after I order my cabinets will they ship?
What if I have a question regarding my order?
What if my order arrives damaged or is missing a piece?
What is the return policy?
What is the warranty on Home Decorators Online Cabinetry?
How is my personal information used?